By receiving services at our nail salon, customers acknowledge and accept the terms & policies. Customers give J'Art Nail Bar LLC express written consent to contact them at the number provided for booking reminder or promotional purposes. Consent is not required to check-in or make a purchase. Customers also agree to abide by the store policy:
Customers are encouraged to make appointments in advance to ensure availability of a nail technician. Walk-ins are also welcome, but may be subject to wait times.
We recommend our customers to arrive 15 minutes prior to their first time appointment. Each service we provided has a certain amount of time to serve, therefore customers may be asked to arrive on time to ensure adequate time for their service.
We understand life happens, and there are times when you will not be able to make it. In these scenarios, please call to let us know if you're late more than 5 minutes, otherwise, we may need to cancel or reschedule the appointment. If you make more than 3 no-show appointments, we won't be able to schedule appointment any futher, instead you will be considering to be walk in only.
2. Refund Policies
Our nail salon does not offer refunds for services rendered. However if you are not satisfied with the service you received, please let us know immediately and we will do our best to make it right. We take pride in our work and want all of our customers to be completely satisfied with their experience at our salon.
In the case of an allergic reaction to any of our products, we cannot be held liable for any resulting discomfort or complications. We highly recommend informing our staff of any known allergies before receiving a service. If you change your mind about a service after it has been initiated or completed, we regret that we cannot offer a refund. However, we will do our best to accommodate your needs and provide alternative solutions. Gift cards or vouchers purchased from our salon are non-refundable and cannot be redeemed for cash. They hold no monetary value and must be used only for services offered by our salon.
3. Service Guarantee
Our nail salon is committed to providing high-quality services to all of our customers. If for any reason you are not completely satisfied with the service you received, please let us know within 24 hours after the service has been done. We will be happy to schedule a complimentary touch-up or fix to ensure that you're happy with the service.
Please note that our service guarantee policy applies only to services that were originally performed by our salon and does not cover any changes to the service that may occur after leaving the salon. We are willing to fix your nails for any reason within a specified time frame. We will only reapply your previous color or repair your nail(s) at the current growth to match the other fingers.
4. Payment Obligation
All customers are obligated to pay for the services they receive at our nail salon, regardless of their level of satisfaction. Payment is due in full at the time the services are completed, and customers are expected to settle their bill promptly. We understand that personal preferences and expectations can vary. However, customers are encouraged to communicate their preferences and expectations clearly before the service begins to minimize the risk of dissatisfaction. If a customer expresses dissatisfaction with a service that was performed according to their stated preferences and expectations, payment for the service remains mandatory.
In cases where the customer experiences a legitimate issue with the service provided, such as a technical error or damage caused by the nail technician, we encourage open communication and immediate notification to resolve the matter. In such exceptional circumstances, the nail salon management, in its sole discretion, may offer suitable solutions, including complimentary fixes or adjustments to rectify the issue. Any resolutions offered by the nail salon management will be based on the nature of the issure and will be determined on a case-to-case basis.
5. No Pets Allowed
At our nail salon, we strive to maintain a clean and hygienic enviroment for the safety and well-being of our customers and staff. While we understand that many pets are well-behaved and beloved by their owners, allowing animals in the salon can pose potential health and safety risks. Animals can shed hair and dander, which can trigger allergies or asthma in some individuals.
Exceptions: We understand that some customers may require the assistance of a service animal. In such cases, we welcome service animals as long as they are properly restrained and under the control of their owner at all times.
6. Limited Encouragement for Kids Under 10
At our nail salon, we appreciate the patronage of all our customers, including families with young children. However, please note that our nail salon does not provide specific services for children. Children under the age of 10 are welcome to visit our nail salon when accompanied by a responsible adult. Parents or guardians are responsible for the behavior and supervision of their children throughout their visit. Our salon environment may contain potentially hazardous materials, sharp tools, and delicate equipment, which may not be suitable for young children.
In the event that a child causes damages to salon property or equipment, the parent or guardians will be held financially responsible for the cost of repairs or replacement. The cost of damages will be equivalent to the service fee associated with the damaged item(s) or the repair/replacement cost, whichever is greater.
We understand that there may be exceptional circumstances where older children or siblings may need to accompany an adult during their salon visit. We encourage customers to contact us in advance to discuss their situation, and we will make reasonable accommodations whenever possible.
7. Social Media Usage
At our nail salon, we strive to provide our customers with a delightful and memorable experience. As part of our commitment to showcasing our exceptional services and the remarkable work of our talented nail technicians, we may occasionally capture pictures or videos of our clients' nails and salon experiences to share on social media platforms. The primary purpose of sharing visual content on social media is to showcase the high-quality work of our nail technicians and to promote our salon's services, products, and overall ambiance.
We respect your privacy, and we understand that some customers may prefer to remain anonymous or have their identities protected. If you wish to maintain anonymity, please inform our staff, and we will take the necessary measures to ensure that your visual content does not reveal your identity. We will not disclose any personal information, such as your full name, address, or contact details, in conjunction with the visual content shared on our social media platforms.
8. Right to Refuse Service to Rude Behavior
At J'Art Nail Bar, we are committed to providing exceptional customer service and maintaining a respectful and positive environment for our employees and customers. We value the importance of treating all individuals with courtesy, dignity, and fairness. To uphold these principles, this policy establishes our right to refuse service to rude customers.
Rude behavior refers to any action, communication, or conduct by a customer that is disrespectful, offensive, abusive, threatening, or harasses our employees or other customers.
9. EGift Card
In our ongoing efforts to prevent fraud and ensure the highest level of security for our valued customers, we will now require customers using eGift cards at our nail salon to sign a consent form. This form is designed to protect both you, our valued customer, and J'Art Nail Bar from potential fraudulent activity. If any issues arise related to the payment associated with the eGift card you have purchased, or received from anyone including your family, friends, or third parties, you may be held responsible for the payment of that gift card. By signing the consent form, you agree to take responsibility for any unauthorized transactions or fraudulent activities that may occur with the eGift card.
10. Customer Liability
At J’Art Nail Bar, we strive to provide a safe and enjoyable experience for all our valued customers. We acknowledge that accidents or unexpected incidents can happen in any business environment,
including nail salons. While we take extensive measures to ensure the safety and well-being of our customers, we want to make it clear that we cannot accept liability for any unfortunate events
that may occur during or after a customer's visit to our salon. We have implemented various precautionary measures to maintain a safe and hygienic environment. This includes regular sanitation
of tools, equipment, and surfaces, adherence to strict hygiene protocols, and employing skilled professionals trained in industry best practices. However, customers should be aware that individual
reactions, allergies, or sensitivities may vary, and we cannot be held liable for any resulting consequences. While visiting J’Art Nail Bar, customers are responsible for their personal belongings.
We recommend keeping personal items secure and within sight at all times. We cannot accept liability for any loss, theft, or damage to personal property that may occur within our premises.
Thank you for choosing J'Art Nail Bar, where exceptional service and customer satisfaction are our top priorities.